Our terms.
Updated 1st September 2025.
Small print too lengthy?
Here’s the gist…
Payment: 50% up front to get us started, balance within 14 days. If it runs late, interest may apply & we may need to pause work.
Orders: A PO, an email, or even a “yes, go ahead” on the phone counts as confirmation & locks in the full project cost.
Changes: Two rounds of light text tweaks are included. Bigger shifts or extra revisions will be costed separately.
Digital projects: We build on Squarespace, Webflow or Shopify. We never Wordpress (too bulky, insecure, outdated). Hosting fees come via us unless you take over the account, in which case our support stops unless agreed otherwise.
Ownership: You fully own the final deliverables once paid in full. Source files remain ours unless agreed in advance (25% surcharge).
Liability: Our liability is capped at the project fee. You’re responsible for any content you supply.
Termination: Non-payment or breach may result in immediate suspension or termination.
Colour & print: Variations happen between screen & print. Physical samples are always recommended.
Data: We comply with data protection law. You remain responsible for how you collect, store & use customer data.
Force majeure: We’re not liable for delays caused by things outside our control.
This summary is just for clarity — the full Terms & Conditions below are the ones that apply.
Got some time to kill?
Here’s the detail…
1. Introduction
1.1 These terms and conditions ("Terms") govern every contract between Ministry Creative ("The Company", "We", "Us") and any person, firm, or company ("The Client") for the supply of goods and services.
1.2 These Terms prevail over any terms and conditions of the Client, whether oral or written, implied or otherwise.
1.3 Any variation must be agreed in writing by a Director of The Company.
1.4 All contracts between The Company and The Client will be governed by English law, and the parties agree to submit to the exclusive jurisdiction of the English courts.
2. Definitions
2.1 "We/Us" refers to The Company.
2.2 "Client" refers to the person, partnership, or company contracting with The Company directly or via an agent or reseller.
2.3 "Service" means the services requested by The Client and provided by The Company.
2.4 "Agreement" refers to the contract between The Company and The Client subject to these Terms.
3. Price and Payment
3.1 The Client shall pay The Company the agreed fee as per estimate, quotation, or invoice.
3.2 Invoices are payable within 14 days of issue. Time for payment is of the essence.
3.3 If the Client has no credit account, a 50% deposit is required before work commences, with the balance due before release of materials or within 14 days of invoice, whichever is sooner.
3.4 Amendments or additions increasing the fee require a 50% advance payment of the increase unless otherwise agreed in writing.
3.5 The Company may demand full or interim payments at any time.
3.6 If a contract is cancelled by the Client, all deposits are non-refundable. The Company shall also be entitled to recover all costs, expenses, and loss of profit incurred up to the cancellation date.
3.7 The Client will indemnify The Company for all costs of recovering overdue amounts, including legal fees, debt collection agency fees, and administration costs.
3.8 Hourly charges will be based on records maintained by The Company.
3.9 Overdue invoices will attract interest at 8% above the Bank of England base rate compounded monthly, plus the statutory late payment fee under the Late Payment of Commercial Debts (Interest) Act 1998. Interest accrues daily from the invoice date.
3.10 If an invoice is more than 14 days overdue, The Company may suspend all services and withhold deliverables until full payment is received. All outstanding sums across any contracts become immediately payable on demand.
4. Ordering
4.1 Orders must be given in writing, by purchase order (PO), email confirmation, or other written request. Verbal orders will also be accepted but are at the Client’s risk.
4.2 Any confirmation (PO, email, or verbal) constitutes agreement to commence the project, at which point the Client becomes fully liable for the project costs.
4.3 The Company may refuse any order at its discretion.
5. Quotations
5.1 Quotations are valid for 28 days.
5.2 If the final order differs from the original specification, The Company may revise the quotation. Changes are charged at £60/hour unless otherwise agreed.
5.3 Current rates:
Standard hourly: £60/hour
Retainer hourly: £50/hour
Minimum contract time: 8 hours/month
Minimum term: 3 months
Maximum rollover: 2 months equivalent
6. Project and account management
6.1 Written approval, PO, or order confirmation are required before commencement.
6.2 High-resolution imagery and all necessary assets must be supplied by the Client unless agreed otherwise.
6.3 Delays caused by the Client reset deadlines without penalty to The Company.
6.4 If no deadline is provided, The Company will advise a realistic timeframe.
6.5 Two rounds of minor textual corrections only are included. Any further or significant changes (e.g., design, structure, new content) will be re-quoted.
6.6 All amends must be supplied as marked PDFs or tracked Word documents. Informal or unresolved team comments will not be accepted.
7. The creative
7.1 Work will align with Client brand guidelines where available.
7.2 Projects are delivered using standard design frameworks unless a bespoke creative approach is requested at briefing.
7.3 Variants/options will be agreed before commencement.
7.4 Replacement of content after proofs may incur redesign fees.
8. Digital projects
8.1 Websites are built using Squarespace, Webflow, or Shopify as determined by The Company. Platform choice is at The Company’s discretion. The Company does not use Wordpress, due to its bulky architecture, historic security vulnerabilities, and poor performance compared to modern platforms.
8.2 Platforms are hosted services; raw design files are not included.
8.3 Hosting fees will be invoiced by The Company as the platform account holder. If a website is handed over to the Client in full (with transfer of account ownership), The Company’s invoicing responsibility for hosting ends immediately. In such cases, all support and maintenance from The Company will also cease, but may be requested separately under a new paid agreement.
8.4 Platform limitations:
Squarespace: non-transferable, limited export.
Webflow: HTML/CSS export available, CMS/e-commerce not transferable.
Shopify: hosted exclusively, with proprietary app dependencies.
8.5 Imagery is excluded unless otherwise agreed.
8.6 Browser/platform rendering variations are unavoidable.
8.7 Payment integrations may require separate client accounts. Transaction fees apply per provider.
8.8 Support is provided by the platforms. Additional support from The Company may be chargeable.
8.9 Cancellation requires 60 days’ notice. Fees paid are non-refundable. Work in progress and completed milestones remain payable. Exports will be provided where possible, subject to platform limitations.
9. Approval
9.1 Final approval must be given via The Company’s proof form before release of files.
9.2 Colour samples are indicative only. Material samples should be requested by the Client.
10. Provision of Information
10.1 The Client must supply accurate information as required.
10.2 The Company may use information for credit checks or debt recovery.
10.3 Confidentiality will be maintained subject to legal obligations.
10.4 Provision of false information entitles The Company to suspend services immediately.
11. Turnaround Times
11.1 Quoted turnaround times are targets only. No liability is accepted for delays.
12. Data and file storage
12.1 The Company is not obliged to store files for more than 2 months after project completion.
12.2 Cloud storage (e.g., Dropbox) and local backups may be used.
13. Print Finish
13.1 The Company decides print finish, stock, and quality unless otherwise instructed.
14. Colour Balancing
14.1 If reference material is provided, colour balance will match where practicable. Otherwise, The Company’s judgment applies.
15. Uncollected Work
15.1 Uncollected items after 3 months may be disposed of.
16. Ownership and Intellectual Property
16.1 All Intellectual Property Rights (IPR) created by The Company remain its exclusive property until full payment.
16.2 Upon payment, the Client receives ownership of final deliverables (e.g., PDF, JPEG, HTML) but not source files.
16.3 Source/originating files (e.g., Adobe formats) remain the property of The Company unless otherwise agreed in writing and subject to an additional fee of up to 25% of the project invoice.
16.4 Until full payment, the Client receives only a limited, revocable licence to use the deliverables, which terminates automatically if payment is late.
16.5 The Company reserves all moral rights, including the right to be identified as author.
16.6 Any unauthorised use constitutes infringement, entitling The Company to legal remedies.
16.7 Use of Work for Promotional Purposes. The Company reserves the right to display, publish, or otherwise use completed work (including but not limited to designs, websites, branding, and campaigns) for the purposes of self-promotion, marketing, and inclusion in its portfolio, whether online or offline. This applies to work delivered directly to the Client and to work undertaken as a third-party supplier, provided such use does not disclose any confidential information.
Such use shall not imply endorsement, sponsorship, or partnership by the Client or any brand owner unless expressly agreed in writing. If the Client wishes to restrict such usage, they must notify The Company in writing prior to project commencement.
17 Liability and Indemnity
17.1 The Company’s liability is capped at the total fees paid under the contract.
17.2 The Company is not liable for indirect, consequential, or economic loss.
17.3 The Client indemnifies The Company against all claims, costs, damages, and expenses arising from Client-provided materials, instructions, or use of deliverables.
17A. Insurance
17A.1 The Company maintains professional indemnity insurance, public liability insurance, and employer’s liability insurance (where applicable) at levels reasonably expected for a business of its size and industry. Evidence of cover can be provided upon request.
17A.2 The Company’s liability to the Client is limited to the extent of such insurance cover and subject always to the exclusions and caps set out in these Terms.
17A.3 The Client acknowledges that it is responsible for maintaining its own appropriate insurances (including but not limited to cyber, product liability, and business interruption cover) as required for its operations.
18. Termination
18.1 The Company may terminate or suspend services immediately if the Client fails to pay, breaches obligations, or becomes insolvent.
18.2 On termination, all fees due become payable immediately. Paid fees are non-refundable.
19. Data Protection
19.1 Each party shall comply with applicable data protection laws.
19.2 The Company accepts no liability for Client misuse of personal data.
20. Force Majeure
20.1 The Company is not liable for delays or failures caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, platform outages, power failures, pandemics, or government restrictions.
21. Entire Agreement
21.1 These Terms and the Agreement constitute the entire agreement between the parties. The Client acknowledges it has not relied on any representation not expressly included herein.